Welcome to Hamper Heaven  Directthe following are the terms and conditions for the use  of our website and  products.   Use of the  website  constitutes your agreement to follow and be bound by our  terms.

GENERAL INFORMATION

Gifts or hampers containing alcohol are not available for delivery to persons under the age of 18 years. It is the policy of Hamper Heaven Direct to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, it is our policy that we do not exchange food, beverages or any other item that may come in contact with the person.

For all bulk orders please direct your enquiries to our office 042 9749252  for additional help and support so that we are able to better discuss your needs & any other applicable discounts or delivery options which you may require.

PAYMENT

All payments are processed securely through Stripe – VISA, MasterCard, American Express, Laser, 3v, Visa Debit or PayPal. You may also pay ‘offline’ via Cheque, Bank Draft, Postal Order or Bank Transfer telephone 042 9749252 for more details. Our website processes all transactions in EUR. Depending on your location and on your card provider, card issuers may charge an extra fee as a foreign transaction fee.  Please note: this charge is implemented & controlled by your card issuer and is beyond our control.

Goods will only be shipped once payment has been received in full. All products remain the property of Hamper Heaven Direct until payment is received in full.

Hampers & Gifts

In the event of any supply difficulties or seasonal products, we may  substitute with a product of equivalent or greater value and quality. All photographs are accompanied by a list of  contents. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered,  this may include packaging.

If an item is temporarily out of stock, we will let  you know of the delay and ship as soon as it arrives. All items are subject to availability.

IMAGES OF GIFTS

Please note that for photographic purposes props have been used, these are not included in the hampers or gifts. Every reasonable effort has been made to accurately reflect actual colours however due to variances between monitors, colours cannot be guaranteed. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered.

OWNERSHIP RIGHTS & LIMITATION

All goods are the property of the Hamper Heaven Direct until all goods and all outstanding debts to Hamper Heaven Direct  have been paid for in full.

LIMITATION AS TO DAMAGES

The Company shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit, Hamper Heaven Direct shall be responsible for replacement costs of the item only. Any damage to the parcel or contents must be reported within 2 days of receipt of goods. Hamper Heaven Direct shall not in any way be responsible for any personal injury or damage to property howsoever caused.

CANCEL OF ORDER

Unfortunately, we’re unable to cancel or change any part of your order once placed, including the delivery address and order contents.

Should you wish to return an item by courier please include a note with the product stating the reason for the product return, along with your name, address, daytime phone number/mobile number and Order Number. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.   You must return the goods, together with their packaging, in the same condition as supplied to you. No refund or exchange will be authorised unless these conditions are met and it was will be returned to you by normal post without notice.

Please allow 2 weeks from posting date for us to credit your account. We will only refund the credit or debit card of the person who originally placed and paid for the order.

DELIVERY & NOTIFICATION

Every effort will be made to have your products delivered on the date you have requested but this date can be delayed due to circumstances beyond our control. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed.

Delivery shall be charged in accordance with destination chosen .  Amendments to delivery details cannot be made after the order has been placed.

Please note that during our peak season in December, delivery times may take longer than usual, so please order early.

We use reliable couriers who make their best endeavours to deliver the products safely and on time.

You are responsible for providing a correct daytime delivery address, local daytime telephone number and postal code. Our couriers will only call the number provided if the direction is needed to the delivery address and not to arrange a delivery. If the recipient is not home to accept delivery the courier may leave a notification card where the property is accessible, they may deliver to a neighbour unless requested not to when placing the order. Please note: Standard delivery normally takes place during normal business hours (8am-6pm) Monday – Friday. We cannot guarantee delivery times.

Nobody Home Policy / Difficulty Locating Address policy:

• We will contact you by phone or  email and offer alternative delivery options.
• Leave with neighbours
• If your recipient is not available to accept their item when we attempt delivery, this is what will happen-
• Delivery to a nearby participating Post Office;
• Delivery to a nearby participating PostPoint Retail Outlet;
• Delivery to the nearest Delivery Sorting Office.

Delivery Times and Charges

Ireland €8  (1/2 working days)

UK €22  (3/4 working days)

During seasonal peaks this may take longer,  delivery for specific days or times cannot be guaranteed.

In the unlikely event that your package goes missing, we will either arrange to resend the goods or refund your payment. If the package is not returned to us and the delivery company confirms the goods have been signed for at your address we reserve the right to charge you for the goods.

Have a problem get in touch

At Hamper Heaven Direct we strive to adhere to consistently high standards and offer an excellent service. If for any reason you are dissatisfied with the service we provide , please let us know so we can rectify the issue.  As we are a family owned business we are dedicated to customer service and take all complaints very seriously.

If you have any complaints or concerns you can contact us by:

Email:

Telephone:  042 9749252/ 0876594620

Address: Old Coach Manor, Castleblayney, Co Monaghan, Ireland.

Kind regards the customer  service team.