DELIVERY & NOTIFICATION

Every effort will be made to have your products delivered on the date you have requested but this date can be delayed due to circumstances beyond our control. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed.

Delivery shall be charged in accordance with destination chosen .  Amendments to delivery details cannot be made after the order has been placed.

Please note that during our peak season in December, delivery times may take longer than usual, so please order early.

We use reliable couriers who make their best endeavours to deliver the products safely and on time.

You are responsible for providing a correct daytime delivery address, local daytime telephone number and postal code. Our couriers will only call the number provided if the direction is needed to the delivery address and not to arrange a delivery. If the recipient is not home to accept delivery the courier may leave a notification card where the property is accessible, they may deliver to a neighbour unless requested not to when placing the order. Please note: Standard delivery normally takes place during normal business hours (8am-6pm) Monday – Friday. We cannot guarantee delivery times.

Nobody Home Policy / Difficulty Locating Address policy:

• We will contact you by phone or  email and offer alternative delivery options.
• Leave with neighbours
• If your recipient is not available to accept their item when we attempt delivery, this is what will happen-
• Delivery to a nearby participating Post Office;
• Delivery to a nearby participating Post Point Retail Outlet;
• Delivery to the nearest Delivery Sorting Office.

Delivery Times and Charges

Ireland €7.95 1/2 working days)

During seasonal peaks this may take longer,  delivery for specific days or times cannot be guaranteed.

In the unlikely event that your package goes missing, we will either arrange to resend the goods or refund your payment. If the package is not returned to us and the delivery company confirms the goods have been signed for at your address we reserve the right to charge you for the goods.

Have a problem get in touch

At Hamper Heaven Direct we strive to adhere to consistently high standards and offer an excellent service. If for any reason you are dissatisfied with the service we provide , please let us know so we can rectify the issue.  As we are a family owned business we are dedicated to customer service and take all complaints very seriously.

If you have any complaints or concerns you can contact us by:

Email: info@hamperheavendirect.ie

Telephone:  042 9749252/ 0876594620

Kind regards the customer  service team.